Order help · After delivery

Returns & order help

Your print is made from your approved design. If anything isn't right, here's how to get help.

1

Review and approve your artwork first

Our print studios show a visual proof before you add your artwork to your cart. Check your photo crop, orientation, name or memorial details, and selected size carefully before approving.

2

Something wrong with your order?

If your print arrives damaged, doesn't match your approved order, or you notice another issue, contact us with your order number, a short explanation, and photos when helpful. We will review the details and explain the available next steps.

3

Questions about returns or refunds?

Please contact us before sending an item back. Share your order number and the reason for your request; we will review the circumstances and explain what options are available. We do not publish a blanket return-eligibility promise or refund timeline here.

This page explains how to request help with a custom order. Return and refund eligibility must be confirmed for your circumstances; it does not replace a formal returns policy. Your applicable consumer rights remain unaffected.